Returns & Exchange Policy

At TBTC, we want you to love what you ordered. If something isn’t right, we’ve got your back!

Please read our simple and transparent return & exchange policy below:

🕒 Exchange Window – 5 Days

  • If you receive the wrong product or have a genuine size issue, you can request an exchange within 5 days of delivery (counting the delivery day).

  • We’re unable to accommodate requests beyond this window, so please try your items as soon as they arrive.

🔁 One-Time Free Exchange

  • We allow one free exchange per order for size issues or incorrect items.

  • A free reverse pickup will be arranged if your PIN code is serviceable.

  • If reverse pickup isn't available in your area, you can self-ship the item and we’ll credit up to ₹100 as a coupon once we receive it.

  • (Your first exchange is on us!)

💵 Price Differences on Exchange

  • If you want to exchange for a higher-priced item, a payment link will be sent for the difference.

  • The replacement will be shipped after the payment is completed.

✅ Item Condition Requirements

To be eligible for a return or exchange:

  • Item must be unworn, unwashed, with all original tags and packaging intact.

  • Fold items neatly when returning.

  • We cannot accept items that appear used, washed, or are missing original tags/packaging.

❌ No Returns/Exchanges on Non-Apparel Items

  • Accessories (mugs, notepads, tote bags, stickers, etc.) are final sale and cannot be returned or exchanged unless damaged.

  • If you receive a damaged accessory, contact us within 5 days with photos — we’ll make it right.

🔧 Defective or Damaged Items

  • Email us at teebtc12@gmail.com within 5 days of delivery.

  • Include:

    • Order ID

    • Description of the issue

    • Clear photos (and unboxing video, if possible)

  • We’ll arrange a free replacement. If a replacement isn’t available, a full refund will be issued.

🙅 “Didn’t Like It” or Change of Mind

  • As our products are made to order, we do not accept returns for personal preference if the order is correct and has no quality issues.

🚫 No Cash Refunds for Size Issues

  • We only offer size exchanges, not cash refunds, for wrong size orders.

  • Refunds are only offered for genuine defects, damage, or incorrect items that cannot be replaced.

💰 Refund Process

  • Approved refunds will be processed to your original payment method or bank account.

  • For Cash on Delivery orders, refunds will be issued via bank transfer or UPI (we’ll contact you for details).

  • Please allow a 5-7 business days after we receive the returned item to process the refund.

🏷 Sale Items

  • Items purchased on sale or with a coupon are not eligible for cash refunds.

  • Size exchanges (for apparel) or store credit may be offered instead.

🎨 Slight Variations

  • Minor differences in color or design placement may occur due to screen settings and lighting.

  • These are not considered defects and are not eligible for return.

⚠️ Misuse or Damage

  • Items returned in used/damaged condition due to misuse will not be refunded or exchanged.

  • If your delivery package appears tampered, please do not accept it and contact us immediately.

📧 Contact Us

For any return or exchange requests, email us at teebtc12@gmail.com (or reply to your order email).

Our support hours: Mon–Sat, 10 AM – 7 PM IST

We're a small team, but we’ll always do our best to help! ❤️